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The Hyper-Satisfaction Challenge

Several months ago, I read The Ultimate Question, a book from Fred Reichheld about how to measure your company in relation to how likely your customers are to recommend you to a friend or family member.  The result is what he calls your Netpromoter score.  The book represents a good reminder for companies on how … Read more

Why Yahoo Tech Looks Like "CNET For Women"

Amplified by the launch today of their new and improved homepage design today, Yahoo has steadily been marketing their Yahoo Tech section to marketers, advertisers and site visitors.  Despite being missing from their new left primary navigation – the site has an interesting positioning in the world of tech and consumer electronics information.  Many of … Read more

Watch an Ad Online, Win $10 Million Dollars

Michael Arrington of TechCrunch (one of the best blogs for info on emerging startups today) points to an intriguing new advertising based site called Moola.com.  The site creates a new business model by asking users to view ads prior to playing a faceoff style "AdverTournament" with other users.  Each time you win a round, you … Read more

The Arrival of Product Placement on Blogs

Anyone in the marketing and advertising industry has probably followed the evolution of product placement on TV and in films with interest.  With the Tivo phenomenon changing how consumers view (or skip) the 30 second spot, some say the future of television is in product placements.  But what about product placement and sponsorship on blogs?  … Read more

VW Uses "Double Marketing" to Position Brand

For anyone who has ever sat in a marketing strategy session, inevitably the discussion usually comes down to dueling product/service benefits.  Does it taste great?  Is it less filling?  I suspect it was a creative impass that led Miller to come up with what is probably the most famous dueling benefit campaign ever created.  But … Read more

The Importance of a Movie Theater Website

Searching for a movie this weekend, I cursed my way through yet another painful online experience dealing with AMC Theaters.  The main problem, in their case, is that I know their brand and I have been to their theaters.  And because I do, I have higher expectations from AMC.  For one, I assume the theater’s … Read more

Wikipedia No Longer Defines the Wiki

Part of the appeal of the Wikipedia phenomenon has been that in a group edited model, it is more likely that individual biases in writing can be removed through frequent editing.  Indeed, for many of the self appointed Wikipedians who guard the content of Wikipedia, their mission in life is to objectivize any entries that … Read more

Hilton Promotes a Better World, Starwood Promotes Better Style

Taking a look at the current promotions from two of the world’s largest hotel chains is an interesting snapshot of the different philosophical approaches each chain brings to their hotel operations.  Hilton launched their Be Hospitable campaign with a call to people around the world to just be nicer to each other.  Their campaign site … Read more

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In addition to Non-Obvious Thinking, Rohit is the author of 10 books on trends, the future of business, building a more human brand with storytelling and how to create a more diverse and inclusive world.

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