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Retail & eCommerce

post thumbnail for How Reverse Retail Is Changing The Way We Buy

16 2015 June

How Reverse Retail Is Changing The Way We Buy

About two years ago, there was a single word that could strike fear into the heart of any retail brand executive – “showrooming.” The term...

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post thumbnail for Why “Strategic Pillars” Don’t Work For AT&T (Or Your Brand Either)

09 2015 March

Why “Strategic Pillars” Don’t Work For AT&T (Or Your Brand Either)

Last week at the Mobile World Congress in Barcelona, AT&T announced a new partnership with Microsoft to produce a suite of mobile Office products and wireless plans...

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post thumbnail for What Coke Can Teach McDonald’s About Love

18 2015 February

What Coke Can Teach McDonald’s About Love

I should have loved McDonald’s ambitious Super Bowl ad promoting the idea that customers could pay with “lovin'” instead of cash. Any marketer should.  It’s...

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post thumbnail for The One CES 2015 Trend Marketers Should Care About

05 2015 January

The One CES 2015 Trend Marketers Should Care About

If there is one thing that is dramatically clear from this week’s Consumer Electronics Show in Las Vegas, it is that the future is definitely...

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post thumbnail for Black Friday And The Rise Of Retail Prostitution

25 2014 November

Black Friday And The Rise Of Retail Prostitution

Imagine we lived in a world where love didn’t exist. Every day would be filled with people moving from interaction to interaction – only investing...

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post thumbnail for How Bow Ties And “Adverstalking” Might Kill Online Marketing

05 2014 May

How Bow Ties And “Adverstalking” Might Kill Online Marketing

The worst mistake I ever made online was searching for a bow tie. In a world where credit card numbers and identities are being stolen...

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post thumbnail for Why Most Trends Don’t Matter (And 15 New 2014 Trends That Do!)

20 2014 February

Why Most Trends Don’t Matter (And 15 New 2014 Trends That Do!)

If you believe the typical trend declarations for 2014 – this is going to be the year of big data, wearable devices, and ubiquitous tablets....

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post thumbnail for How To Be Kinder To Retail Workers This Holiday Season

27 2013 November

How To Be Kinder To Retail Workers This Holiday Season

I could tell you that it’s a misconception that marketers spend a lot of time trying to figure out how to sell more stuff to...

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post thumbnail for 3 Ways Dumb Phones Might Save Nokia

03 2013 September

3 Ways Dumb Phones Might Save Nokia

Last month Nokia quietly missed the opportunity of the decade. It wasn’t easy to spot. Amidst all the news about the mega-implications of the Microsoft-Nokia...

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post thumbnail for What 7 Masters Of Persuasion Can Teach You About Behavioral Marketing

27 2013 August

What 7 Masters Of Persuasion Can Teach You About Behavioral Marketing

This past weekend one of the first ever conferences on consumer psychology and behavior focusing on marketing, sales and business strategy quietly took place in Stamford, Connecticut....

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post thumbnail for How Do Big Brands Answer 16 Essential Social Media Questions?

22 2013 May

How Do Big Brands Answer 16 Essential Social Media Questions?

In just a few weeks, it will be time once again for one of my favourite marketing events of the year. No, it’s not the...

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post thumbnail for How Dyson’s Winning Strategy Depends On Who They DON’T Hire

24 2013 April

How Dyson’s Winning Strategy Depends On Who They DON’T Hire

The “Ballbarrow” was never really a product destined for greatness. Replacing a wheel in a traditional wheelbarrow with a ball hardly qualifies as a groundbreaking...

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post thumbnail for 10 Smart Ways TurboTax Helps Users Suffer Less

16 2013 April

10 Smart Ways TurboTax Helps Users Suffer Less

TurboTax is like the financial equivalent of anesthesia before a surgery … you know you are about to do something painful, but at least you can...

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