Life is good for the traveller who knows where they are going. There are dozens of great and useful sites online where you can see everything from reviews of hotels to side by side comparisons of airfares from one destination to another. Planning a trip to San Francisco was never so easy … but what if you haven't answered the first and most important question of where you want to go? All of a sudden, life is a lot more difficult. Finding out about destinations is a labrynth of government sponsored tourism sites, linkbaiting sites promising information about a destination but only delivering a long list of pay-per-click links, and individual attractions within a destination.
For a traveler still trying to decide where to go, life isn't so simple … but curation can help.
A hot topic among those who work in social media is the idea of curation and how individuals can share their knowledge and passion on any subject not only by creating original content about it, but also by scouring the web and curating the best content into a single location. Back in 2009, popular travel writer Rick Steves spotted the potential of this idea early when he wrote a blog post about the "Travel writer as curator" – sharing his view of what the guidebook of the future might offer.
Today content curation is rapidly finding roots in the highly immersive world of travel as more people share their personal experiences as a way to influence others on not only where to stay and what to do … but also where to go in the first place:
A part of the hugely successful online luxury retailer Gilt Groupe, Jetsetter is a private online community filled with curated deals on what the site calls "the world's greatest vacations." The site features up and coming travel bloggers like "monkey connoisseur" Farryn Weiner and former hospitality industry workers to hand select travel locations and experiences which are then offered to members. You need to be invited into the network, and all deals are only offered for a limited time. (Note: the links in this post include a $25 joining incentive). Popular deal website Living Social is also offering similar curated experiences on a more local (and less costly) level at their Living Social Escapes feature.
A community built from submissions by travel writers, Trazzler now presents those experiences with a focus on those which are within driving distance of your home as opposed to exotic locations around the world. The smart model used by the site encourages people to share local experiences that they are passionate about in exchange for the chance to win local trips. You don't need to be a travel writer or prolific blogger to participate, just a person with a great story and recommendation to share. It is a curated content model at its best, because they are encouraging writing and content creation from those who have a passion but don't necessarily have a place to share it … until they find Trazzler.
3. Offbeat Guides
A site that has been around for a few years, Offbeat Guides specializes in letting you create and print your own guides to destinations on demand. A key unique factor for these guides is that you can enter your dates that you will be travelling to a destination and where you are coming from to customize information such as the weather reports for that time period and currency conversion rates. Bringing together curated content from across the web, the guides offer a collection of information that is updated in real time and generally more reliable than travel guides which can be months or years out of date. If only the site allowed you to include multiple destinations in one travel guide (ie – London & Oslo) so you wouldn't have to carry around two guides if you are hitting two destinations, the idea is being partially duplicated now by a few other sites like Stay.com.
The Bottom Line: Curation is already transforming the way that people answer the all important question of where to go, but so far innovations are coming more from technology based startups rather than destinations themselves. In the near future, we will start to see more local, state and country tourism boards as well as convention and visitor bureaus using curation to better promote their destinations to all kinds of travelers.
4 thoughts on “Why The Future Of Travel & Destination Marketing Is All About Curation”
It is great these travel sites are providing expertise. However if one is going to spend the time researching and questioning why not just contact a qualified travel agent who 1) has better insights, 2) has a fiduciary duty to the client and 3) can assist in case of unforseen delays i.e. weather, natural diasters and so forth.
Sometimes DIY is not the best option. Empowerment is great when booking a trip, however if something goes wrong, who are you going to contact?
BTW: Many travel agents now “fix internet mistakes” and both Bill Gates and Sergey Brin use travel agents.
Great post, Rohit, and I especially like Trazzler because it picks up two of the most important factors here – engagement and access.
By pushing the local angle, the site enables people who may not travel widely to contribute, by tapping into their neighbourhood knowledge. That can often mean tips from folks who live or work nearby, not just visit. Residents have ‘tacit knowledge’ i.e. Stuff that you just have to ‘know’ because it isn’t advertised or directly linked with the target attraction. Examples include smart places to park, cut thru routes that skip the traffic, wifi hotspots and so on.
What’s critical here is that the experience pool of locals goes beyond even the expertise of a seasoned travel writer. And many locals will have longitudinal experience ( that’s research-speak for people whose knowledge goes back years, and so can offer insight into which restaurants, bars etc. are up and coming, under new ownership, or on their way out.)
Finally, because Trazzler is less about far away places, it’s easier to keep going back to tap the knowledgebase again and again, rather than having to save up for another big trip. That’s good for the site, as it builds regular traffic, but also for both reviewer and user, whose engagement with the Trazzler community can encourage them to extend their local adventure, a few miles further out each time.
Great point! WOM has always had a key role in travel. Now it’s a matter of whose Ms we want to hear from and where we find them. And with the curation trend, we are going to see the travel landscape diversify even more. It’s great to see destinations from a specific perspective – it really brings it to life!
I have used TripAdvisor for many of our two to three day excursions and I enjoy the Living Social Escapes feature as well. I have also watched some of Rick Steve’s episodes and enjoy them and will now check Trazzler before booking new trips.
For me, I think it depends on the reason behind the trip and whether Iâ€™ve been there before as to whether I would prefer more casual blog posts or a more â€œcuratorâ€ type article, but I can definitely see a need for both. I know I would definitely prefer to have â€œcuratorâ€ type articles to rely on, so I hope they continue to thrive. And as you point out, Rohit, we will likely see tourism boards and convention and visitor bureaus use curation, which I believe will be a big positive for local economies and travelers alike.