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What British Grocery Chains Can Teach Us About Delivering Retail With Empathy

morrisons grocery

British supermarkets are quickly becoming the unexpected pioneers in adding more empathy into retail. In January, Tesco introduced a “slow checkout line” for customers who have dementia or otherwise need more time to check out. This week, Morrisons, another British supermarket chain, announced it would have “quiet hours” to help autistic shoppers to have a … Read more

Can Hyperlocal Apps Actually Make Us Interact With Our Neighbors?

The idea that neighbors might want the food you won’t eat might seem far fetched depending on where you live. Yet the hyperlocal food sharing app called Olio just picked up another $6 million in funding and has already expanded to over 40 countries with rapid growth. More than 400,000 food items have been shared since the app started … Read more

Customers Are Not Always Right (And Sometimes Don’t Deserve Nice Things)

Yes, Elon Musk finally released his flame throwers to the consumer market … and people promptly began using them in totally inappropriate ways. It is a predictable side effect of our culture of Everyday Stardom that consumers behave badly … just because they can. This week, there were plenty of examples that maybe we don’t … Read more

How To Sue A Robot And What The TED Conference Is Really Like

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Should technology be a source for hope or fear? That was the question that seemed to emerge this week as I read several stories offering a recap from the TED Global conference as well as new initiatives in natural language search from Google and a legal debate about how and if people should be able … Read more

Black Mirror Predicting Reality, Coke Uses Blockchain And Spotify Tries To Be The Netflix Of Music

If you are a fan of the Netflix sci-fi series Black Mirror, this was a surreal week. Walmart patented autonomous robot bees (which get hacked to kill people in one episode) and China introduced a social rating system that gives citizens scores based on “good behaviors” (a plot line that leads to chaos in another episode). … Read more

SXSW Top Trends, Predictably Dumb Companies And Disturbing Problems With Ride Sharing

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In this recap, there are many stories of companies behaving badly, stupidly or with evil intent. United airlines replaced their employee bonuses. BrewDog launched a painfully bad pink beer for women and MIT found that more than half of  all ridesharing drivers make less than minimum wage. There is hope, though, like the success story of Arby’s … Read more

StockX Takes On Ebay (And Wins), Predictive Banking And A Surprising Gamble From Moviepass

Emirates - Best Economy

This was a busy week with continuing stories from the Olympics, teens showing leadership, and the launch of a questionably moral new reality show from Netflix. Other stories this week take a deeper look at the potential of predictive banking, the rapid rise of StockX as a competitor to eBay and Emirates wonderful new ad that … Read more

Gender At The Olympics, Diesel Sells Fake Products and Why Apple’s Homepod Is A Bad Buy

The value of branding was questioned in a few stories this week, including one of a perfume store selling scents without the “noise” of marketing or labels and retailer Diesel launching its own store selling knockoffs. Other stories this week feature a fascinating data analysis of what might happen if women and men could compete … Read more

Why Are Icelanders So Creative? Hint – It’s Not Their Environment

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The power of empathy was a big theme this week, in stories from Amnesty International and a “robotherapy” chatbot. Both look at new and interesting ways for us to better understand one another and get help when we most need it. New Survey Reveals Multiple Reasons Why Icelanders Are So Creative A new published study … Read more

What I Learned By Predicting Trends For 8 Years (And Almost Becoming A Futurist)

NonObviousBookCovers

I have often resisted describing myself as a futurist. To me, a futurist was someone who offered an ambitious prediction of the far future — usually focusing on things like energy produced by bio luminescent bacteria or 3D printed houses. Instead, I have spent close to the past decade predicting the near future. Every year, … Read more

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In addition to Non-Obvious Thinking, Rohit is the author of 10 books on trends, the future of business, building a more human brand with storytelling and how to create a more diverse and inclusive world.

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