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post thumbnail for The Booming Business of Being a Witch—Selling Spells on Etsy

21 2025 July

The Booming Business of Being a Witch—Selling Spells on Etsy

There was a time when not being a witch was a good survival strategy. Apparently those times have changed. According to ​a new piece from...

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post thumbnail for How Carnival Cruise Killed Their Loyalty Program … And What Happens Next

09 2025 July

How Carnival Cruise Killed Their Loyalty Program … And What Happens Next

In mid-June, Carnival Cruise Lines launched what may be the most shocking (and potentially destructive) experiment in the history of loyalty programs. They essentially ​announced...

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post thumbnail for Is “Sludge” a Real Customer Service Tactic to Avoid Irate Customers?

07 2025 July

Is “Sludge” a Real Customer Service Tactic to Avoid Irate Customers?

There is a term in Cass R. Sunstein and Richard H. Thaler’s book Nudge, first published in 2008, that introduces the idea of sludge–“tortuous administrative demands,...

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post thumbnail for The Doing and Undoing and Redoing and Undoing of American Policy

06 2025 June

The Doing and Undoing and Redoing and Undoing of American Policy

Being outraged used to be easier. You could look at a policy or an announcement or something happening in the world and if you disagreed...

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post thumbnail for People Are Losing Loved Ones to AI-Fueled Spiritual Fantasies

15 2025 May

People Are Losing Loved Ones to AI-Fueled Spiritual Fantasies

For years, people have been worried about what will happen if humans start to worship AI and technology. The opposite question is one we rarely...

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post thumbnail for What You Can Learn from a Tragically Predictable Kanye West Interview

14 2025 May

What You Can Learn from a Tragically Predictable Kanye West Interview

Kanye West agreed to do a sit-down interview with talk show host Piers Morgan. It didn’t go well. Initially I watched the full 17-minute video,...

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post thumbnail for The Tesla Resistance Is Real. Here’s What It Means …

19 2025 March

The Tesla Resistance Is Real. Here’s What It Means …

Tesla owners are disguising their cars as a sign of resistance. There are plenty of YouTube videos with tips on how to hide the evidence that you’re...

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post thumbnail for Inside the Blind Box Phenomenon Fueling the Resurgence of the Art Toy Industry

06 2025 March

Inside the Blind Box Phenomenon Fueling the Resurgence of the Art Toy Industry

Outside a Pop Mart store in Vietnam there is a line around the block at 2am. The cause for all this excitement is the latest blind...

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post thumbnail for Poopy Diapers and How to Destroy a Small Business with Minimal Effort

10 2025 February

Poopy Diapers and How to Destroy a Small Business with Minimal Effort

Paul and Rachelle Baron sell washable swim diapers on Amazon. Like many other small businesses, they use the logistics arm of Amazon to provide distribution...

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post thumbnail for The Long Game of the Kardashians May Be Smarter Than You Think

09 2025 January

The Long Game of the Kardashians May Be Smarter Than You Think

Most of us know that reality TV is often heavily scripted and edited to tell an intentionally melodramatic story. Usually the on-screen participants have little...

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post thumbnail for The Biggest Question from the Influencer Suing Another Influencer for “Copying Her Vibe”

26 2024 December

The Biggest Question from the Influencer Suing Another Influencer for “Copying Her Vibe”

Two influencers meet at a fancy hotel in Austin to collaborate on some social media posts. That’s how the story started but it quickly goes...

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post thumbnail for The Flappy Bird Creator Once Did the Unthinkable. Now He’s Doing It Again.

25 2024 September

The Flappy Bird Creator Once Did the Unthinkable. Now He’s Doing It Again.

In 2013 the inventor of a viral gaming app did the unthinkable. His name was Dong Nguyen, and he was the developer who created the...

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post thumbnail for Milli Vanilli Could Have Been Heroes Today … Maybe?

01 2024 August

Milli Vanilli Could Have Been Heroes Today … Maybe?

If you are a certain age, you might remember Milli Vanilli. I still have a cassette tape of their album that I could have resold...

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