19 2026 January
America’s Data Blind Spot Is Real … and Getting Worse
One way to control the story about what’s happening in the world is to remove any data that can prove otherwise. That seems to be...
Read Now21 2025 November
The Truth About Toxic Words and Why Word Policing Doesn’t Work
In closed meetings leading up to the G20 Summit happening in South Africa this weekend, early reports note that in addition to the Trump administration...
Read Now26 2025 September
An Insider Perspective on What Happened to Silicon Valley
One of the long reads from this month’s WIRED magazine offers an insider account to the shift that’s happened within Silicon Valley and particularly to the ideals...
Read Now15 2025 September
Anonymity Is Dead. Are We All Really Content Now?
A CEO caught on a kiss cam having an affair isn’t just the latest social media story gone unexpectedly viral. It’s also an indication of...
Read Now11 2025 September
How Fixing AI Slop Might Be the Next Big Job Opportunity … For Those Willing to Do It
What do you do when your AI generated text or image comes out not quite right? A growing number of people are turning to writers...
Read Now04 2025 September
The Death of Articulate Criticism
No one cares what you hate on social media. Or at least they shouldn’t. But as the anonymity of the Internet offers up permission to...
Read Now07 2025 August
The Book on How NOT To Use AI Is Being Written Right Now
European payment network Klarna was one of the first fintech companies to go all in on AI. They were even featured as a case study by OpenAI....
Read Now31 2025 July
The Perfect Sandwich Making Guide (and Why People Ignore Press Releases)
This is a press release I just read which got me thinking: Kroger Crafts the Perfect Sandwich Making Guide The release included a powerful reminder from...
Read Now30 2025 July
The Future Will Include AI For Dynamic Pricing … Here’s What Could Happen Next
Here are two stories from this week that don’t seem to be related to one another. The first is about Delta testing AI for dynamic...
Read Now28 2025 July
How AI Is Exposing the Idiocy of Influencer Marketing
Recently, an AI generated influencer went viral at Wimbledon. She wasn’t the first, but there was a firestorm of stories about how she is the...
Read Now21 2025 July
The Booming Business of Being a Witch—Selling Spells on Etsy
There was a time when not being a witch was a good survival strategy. Apparently those times have changed. According to a new piece from...
Read Now09 2025 July
How Carnival Cruise Killed Their Loyalty Program … And What Happens Next
In mid-June, Carnival Cruise Lines launched what may be the most shocking (and potentially destructive) experiment in the history of loyalty programs. They essentially announced...
Read Now07 2025 July
Is “Sludge” a Real Customer Service Tactic to Avoid Irate Customers?
There is a term in Cass R. Sunstein and Richard H. Thaler’s book Nudge, first published in 2008, that introduces the idea of sludge–“tortuous administrative demands,...
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