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Customers Are Not Always Right (And Sometimes Don’t Deserve Nice Things)

Yes, Elon Musk finally released his flame throwers to the consumer market … and people promptly began using them in totally inappropriate ways. It is a predictable side effect of our culture of Everyday Stardom that consumers behave badly … just because they can. This week, there were plenty of examples that maybe we don’t … Read more

How To Reinvent A Brand: Lessons From Kodak, Blackberry and Crayola

crayola makeup

This week Crayola branched out in a new direction by launching its own line of colorful beauty products. In the same week, Blackberry continued their own quest to maintain relevance and resurrect their fading brand by announcing the KEY2 (a new phone featuring a full keyboard) and Kodak showed off the first photos taken on … Read more

StockX Takes On Ebay (And Wins), Predictive Banking And A Surprising Gamble From Moviepass

Emirates - Best Economy

This was a busy week with continuing stories from the Olympics, teens showing leadership, and the launch of a questionably moral new reality show from Netflix. Other stories this week take a deeper look at the potential of predictive banking, the rapid rise of StockX as a competitor to eBay and Emirates wonderful new ad that … Read more

Flavor Changing Skittles And Other Fun Halloween Stories

Given next week is Halloween – I thought it fitting to share a few related stories this week. The first is about Skittles “Trick Plays” bag which features candies that do not taste like their colors, which is sure to frustrate some die-hard Skittles consumers. Last week I featured Snickers hunger bars and this week I came … Read more

Stop Selling Products & Services and Sell Projects Instead

88-hbr-projects-vs-products

This post from GlaxoSmithKline exec Antonio Nieto-Rodriguez really got me thinking about a new way of selling. Rather than focusing on products or experiences, this article argues that the future might belong to brands who excel at selling “projects.” He uses the case study of how Philips moved from selling medical devices to instead partnering with Westchester … Read more

Why The NFL’s Newest Stadium Will Have $2 Hot Dogs and $5 Beer

In a league often defined by greed, with unscrupulous owners who are sometimes hated by their entire fan populations (like Daniel Snyder of the Redskins), it may come as a surprise that there are some who do care about more than the bottom line. Instead of requiring vendors to buy expensive sponsorships and then subsidize them with … Read more

Are Millennials Really Killing Harley Davidson?

Millennials are being blamed for the recent woes of casual dining restaurants like Buffalo Wild Wings and Applebees and even more established brands like Harley Davidson – but is that really fair? This article looks at some of the reasons why the revered motorcycle brand may be suffering and whether the brand is actually failing to appeal … Read more

IKEA Creates 72 Regional Versions Of Its Iconic Catalog … Here’s Why

This week IKEA will release its new 2018 catalog, and this timely piece looks at how a small internal army of hundreds of photographers, art directors, copywriters, proofreaders, prop masters, carpenters, photo retouchers, programmers and CGI specialists make the catalog globally relevant. From zooming in on kitchen photos (because Chinese kitchens are smaller than American … Read more

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In addition to Non-Obvious Thinking, Rohit is the author of 10 books on trends, the future of business, building a more human brand with storytelling and how to create a more diverse and inclusive world.

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